Dear Applicants,
Asia Master (Cambodia) Co., Ltd. is URGENTLY looking for potential candidates to fulfill the position as follows!
+Quality Assurances / Data Analyst
Responsibilities:
-Quality Assurance Executive (QA) is responsible for assessing the
quality of the performance of our contact center agents.
The QA will monitor all interactions including chats, emails, or
outbound calls to measure adherence to prescribed company
policies and processes.
-Perform call/chat monitoring and evaluate the agent's performance
concerning the quality of service offered through all channels.
-Conduct coaching with the agents to provide feedback on areas
of improvement.
-Provide clear insight into performance drivers and the levers which
impact performance, and stakeholders to drive CSAT.
-Provide clear insight into performance drivers and the levers
which impact performance.
-Hold calibrations and meetings with stakeholders to
ensure alignment on company policies and processes.
Knowledge, Skillset & Qualifications required:
-Minimum 1 year of call center experience.
-Experience in data analysis.
-Experience in quality assurance is a plus.
-Bachelor's Degree.
-Excellent verbal, written, and interpersonal communication skills
in both English and Khmer.
-Exceptional listening and analytical skills.
-Ability to multitask and successfully operate in a fast-paced,
team environment.
-Must adapt well to change and successfully set and adjust
priorities as needed.
-Must be proficient with Microsoft Office
(intermediate Word, basic Excel).
All interested candidates are invited to drop your CV via our Telegram number below:
Tel/Telegram: 096 3309292
Email: hr@asiamaster.net
Asia Master (Cambodia) Co., Ltd. is URGENTLY looking for potential candidates to fulfill the position as follows!
+Quality Assurances / Data Analyst
Responsibilities:
-Quality Assurance Executive (QA) is responsible for assessing the
quality of the performance of our contact center agents.
The QA will monitor all interactions including chats, emails, or
outbound calls to measure adherence to prescribed company
policies and processes.
-Perform call/chat monitoring and evaluate the agent's performance
concerning the quality of service offered through all channels.
-Conduct coaching with the agents to provide feedback on areas
of improvement.
-Provide clear insight into performance drivers and the levers which
impact performance, and stakeholders to drive CSAT.
-Provide clear insight into performance drivers and the levers
which impact performance.
-Hold calibrations and meetings with stakeholders to
ensure alignment on company policies and processes.
Knowledge, Skillset & Qualifications required:
-Minimum 1 year of call center experience.
-Experience in data analysis.
-Experience in quality assurance is a plus.
-Bachelor's Degree.
-Excellent verbal, written, and interpersonal communication skills
in both English and Khmer.
-Exceptional listening and analytical skills.
-Ability to multitask and successfully operate in a fast-paced,
team environment.
-Must adapt well to change and successfully set and adjust
priorities as needed.
-Must be proficient with Microsoft Office
(intermediate Word, basic Excel).
All interested candidates are invited to drop your CV via our Telegram number below:
Tel/Telegram: 096 3309292
Email: hr@asiamaster.net